Refund Policy

At B1G IPTV, customer satisfaction is important to us. This Refund Policy explains when and how refunds are issued for IPTV subscriptions purchased through our website.

By purchasing and using our services, you agree to the terms outlined in this Refund Policy.

7-Day Unconditional Refund Policy

We offer a 7-day unconditional refund on all B1G IPTV subscription plans.

• Request a full refund for any reason within the first 7 days.
• No usage-based deductions apply during this period.
• Refund requests must be submitted within 7 calendar days of purchase.
• Applies to all subscription plans.

Refund Policy After 7 Days

Refund requests submitted after the initial 7-day period may still be considered. Refund amounts will be calculated based on actual service usage and the subscription package purchased.

Available Subscription Packages

• 1 Month
• 3 Months
• 6 Months
• 1 Year

Any approved refund after the first 7 days will be processed after deducting the value of the period already used.

Usage Calculation Rule

• The applicable monthly amount will be deducted accordingly.
• Usage beyond 7 days is not prorated daily.
• Partial usage after the 7th day is considered a complete monthly cycle.

Example

If a customer uses a monthly subscription for more than 7 days, it is considered one full month used.

That month’s subscription cost will be deducted from the refund amount, and any remaining balance will be refunded.

This calculation method applies proportionally to 3-month, 6-month, and annual subscription plans.

Refund Eligibility Conditions

Refund requests may be approved only if:

• The request is submitted through official support channels.
• The account has not been suspended due to misuse or policy violations.
• The service has not been resold, shared, transferred, or abused.

B1G IPTV reserves the right to deny refunds in cases involving fraud, abuse, chargeback abuse, or violations of our policies.

How to Request a Refund

Please provide the following information when requesting a refund:

• Email address used during purchase
• Order number or transaction ID
• Reason for the refund request

Our support team will review your request and respond within a reasonable timeframe.

Refund Processing Time

• Approved refunds are returned to the original payment method.
• Processing time depends on the payment provider.
• Refund completion may take several business days.
• Any deductions will be communicated before processing.

Non-Refundable Situations

• The refund request is made after extensive usage with no refundable balance remaining.
• The service has been shared, resold, transferred, or misused.
• The user violates our Terms of Service or acceptable use policies.
• Fraudulent activity or abuse of the refund system is detected.

Policy Updates

B1G IPTV reserves the right to update or modify this Refund Policy at any time without prior notice.

Any changes will be posted on this page and become effective immediately upon publication.

Contact Us

If you have any questions regarding this Refund Policy, please contact us: